Support
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Contact Us
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We're here to help and welcome your questions and feedback. To ensure your message is directed to the correct team, please use the appropriate contact information below.

General Inquiries
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For general questions, feedback, or information about the EAGLE service, please send an email to our main support contact:

**Email:** dp.lot9@neuralio.ai

Operational Support
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For reporting operational issues, incidents, or to receive alerts regarding service anomalies, please contact our dedicated operational team:

**Email:** dp.lot9.alerts@neuralio.ai

Response Times
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* **General Inquiries**: We aim to respond within 1-2 business days
* **Operational Issues**: Critical issues are typically addressed within 4 hours during business hours

What to Include
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When contacting support, please include:

* A clear description of your issue or question
* Your username or account identifier
* Screenshots or error messages (if applicable)
* Steps to reproduce the issue (for technical problems)
* Project IDs or specific data related to your inquiry

Additional Resources
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Before reaching out, you may find answers in:

* **User Manual**: Comprehensive guide to using the EAGLE platform
* **API Documentation**: REST API reference and examples
* **FAQ**: Common questions and troubleshooting tips