Support

Contact Us

We’re here to help and welcome your questions and feedback. To ensure your message is directed to the correct team, please use the appropriate contact information below.

General Inquiries

For general questions, feedback, or information about the EAGLE service, please send an email to our main support contact:

Email: dp.lot9@neuralio.ai

Operational Support

For reporting operational issues, incidents, or to receive alerts regarding service anomalies, please contact our dedicated operational team:

Email: dp.lot9.alerts@neuralio.ai

Response Times

  • General Inquiries: We aim to respond within 1-2 business days

  • Operational Issues: Critical issues are typically addressed within 4 hours during business hours

What to Include

When contacting support, please include:

  • A clear description of your issue or question

  • Your username or account identifier

  • Screenshots or error messages (if applicable)

  • Steps to reproduce the issue (for technical problems)

  • Project IDs or specific data related to your inquiry

Additional Resources

Before reaching out, you may find answers in:

  • User Manual: Comprehensive guide to using the EAGLE platform

  • API Documentation: REST API reference and examples

  • FAQ: Common questions and troubleshooting tips