Support
Contact Us
We’re here to help and welcome your questions and feedback. To ensure your message is directed to the correct team, please use the appropriate contact information below.
General Inquiries
For general questions, feedback, or information about the EAGLE service, please send an email to our main support contact:
Email: dp.lot9@neuralio.ai
Operational Support
For reporting operational issues, incidents, or to receive alerts regarding service anomalies, please contact our dedicated operational team:
Email: dp.lot9.alerts@neuralio.ai
Response Times
General Inquiries: We aim to respond within 1-2 business days
Operational Issues: Critical issues are typically addressed within 4 hours during business hours
What to Include
When contacting support, please include:
A clear description of your issue or question
Your username or account identifier
Screenshots or error messages (if applicable)
Steps to reproduce the issue (for technical problems)
Project name and workflow details related to your inquiry
Additional Resources
Before reaching out, you may find answers in:
User Manual – Comprehensive guide to using the EAGLE platform (see Eagle Service User Manual).
In-App Help Guide – Press
F1or?inside EAGLE for a searchable, always-up-to-date guide covering every node, backbone, and feature, plus ready-to-run Workflow Templates.Interactive Tour – Click the Tour button in the header for a guided walkthrough of the canvas, node palette, and execution flow.
API Documentation – REST API reference accessible at
/docson the service URL.AI Workflow Assistant – Describe what you want in natural language via the sparkle button in the bottom-right of the canvas; use Fix with AI on failed jobs for structural error recovery.