FAQ

This page lists common questions and issues when using CONOPS.

Models (MAMOTH and DVI)

What is the difference between MAMOTH and DVI?

  • MAMOTH provides mosquito abundance indicators (entomological perspective).

  • DVI provides mosquito-borne disease risk indicators (epidemiological perspective).

Use MAMOTH when you want to understand mosquito pressure. Use DVI when you want an early-warning signal about disease risk.

Can I run both models for the same area and time period?

Yes. A common workflow is to run MAMOTH and DVI for the same AOI and time period and compare outputs. This helps distinguish mosquito presence from disease-risk patterns.

Which model should I start with?

  • Start with DVI for public-health early warning and risk communication.

  • Start with MAMOTH for entomology-focused monitoring and environmental suitability analysis.

Explainability (XAI)

What is the XAI feature?

XAI (Explainable AI) provides additional information that helps explain why a result looks the way it does. Depending on the workflow, XAI may provide explanation attributes alongside results (e.g., main drivers, feature importance, or quality/confidence indicators).

Where can I see XAI information?

Open a Completed order → go to Results.

If XAI is available for your run, you will see extra layers/fields/attributes related to explanation (e.g., “drivers”, “importance”, “explanation”, “confidence/quality”, or similar labels).

Why don’t I see XAI for my order?

Common reasons:

  • XAI is not available for the selected model/output in the current release.

  • The selected configuration does not generate explanation products.

  • You are viewing a simplified result view.

If you expect XAI but do not see it, contact support and include the order identifier.

How should I use XAI?

Recommended practice:

  • Use XAI to sanity-check whether the dominant drivers make sense for the selected AOI and period.

  • Compare the same AOI across months to see whether explanations evolve consistently.

  • If the service provides a confidence/quality indicator, treat low-confidence outputs cautiously.

Data availability and archive

Can I run orders for the past (archive)?

Yes. CONOPS supports processing historical periods within the supported archive window.

  • Supported archive window: up to 1 year before the current date. (EDIT IF NEEDED)

If you request older dates, the UI may prevent selection or the order may fail due to archive limitations or input data availability.

Why can’t I select older dates than 1 year?

This is usually due to platform/service constraints such as:

  • archive/retention policy for inputs available to the service

  • operational constraints (resource limits for historical reprocessing)

  • completeness/availability of required input data for the requested period

If you have a justified need for older periods, contact support and provide AOI + dates.

Orders and execution

My order is stuck in “Queued”

This typically means compute resources are busy.

Try:

  • Wait and refresh the Orders/Jobs view.

  • Submit a smaller request (smaller AOI or shorter time period) if possible.

  • If it persists, contact support with the order identifier.

My order is stuck in “Running”

Longer runtimes can happen for larger AOIs or heavy time periods.

Try:

  • Refresh and check whether the status changes.

  • If the UI provides messages/logs, review them.

  • If it remains Running unusually long, contact support with the order identifier.

My order failed

Common causes include:

  • no data coverage for the selected AOI and time period

  • temporary service or platform disruption

  • unsupported input combination (e.g., AOI too large)

What to do:

  1. Open order details and read the error message (if available).

  2. Retry with a different month/time period or a smaller AOI.

  3. If it fails again, contact support and include: * order identifier * AOI and time period * selected model (MAMOTH/DVI) * screenshot of the error (if visible)

Results and interpretation

I see empty results or very limited coverage

This can occur when:

  • EO inputs are limited (clouds, missing scenes, seasonal gaps)

  • the selected period does not have sufficient inputs for the workflow

Try:

  • Choose a different month within the mosquito season.

  • Reduce the AOI.

  • Re-run with default options.

Values look unrealistic (too high/too low)

First verify:

  • AOI and time period are correct.

  • You are viewing the intended model and indicator.

Then:

  • Compare with a neighboring month/region.

  • Check XAI/quality fields if available.

  • See Understanding Results for interpretation guidance and limitations.

Exporting (CSV and GeoJSON)

What formats can I export?

CONOPS exports results as:

  • CSV for tabular analysis

  • GeoJSON for mapping (geometries + attributes)

See Exporting and Downloading Outputs.

What is the difference between CSV and GeoJSON?

  • Use CSV for Excel, reporting, statistics, and data science workflows.

  • Use GeoJSON for GIS/web maps where geometry is needed.

Does export include XAI fields?

If XAI is generated for your workflow, it may appear:

  • as additional columns in the CSV, and/or

  • as additional properties in the GeoJSON features.

If you do not see XAI-related fields, XAI may not be available for that order/model/version.

How do I open the GeoJSON?

You can open GeoJSON in QGIS:

  • Layer → Add Layer → Add Vector Layer → select the .geojson file

See Exporting and Downloading Outputs.

Access and login

I cannot access CONOPS / I get “Access denied”

Access is managed through DestinE IAM and your organization’s roles.

Try:

  • Sign out and sign in again.

  • Confirm you are using the correct DestinE account.

  • If the issue persists, contact your Client Administrator or DestinE support.