Technical

SOLVED – Due to an ongoing infrastructure issue, Insula Processing Intellect’s ability to run and monitor processing services is temporarily impacted. Other functionalities continue to operate normally while we work to resolve the issue. UPDATE: The issue was successfully resolved on November 06, 2025 at 17:00 CET. Normal service operations have been restored.

Platform availability was temporarily impacted on 5 November due to an issue in the cloud infrastructure.

SOLVED – Temporary technical issues affecting the DestinE Platform.

SOLVED – Due to a technical issue, the DEA service is temporarily unavailable. Restoration efforts are underway.

SOLVED – Thank you for your patience! We’re managing a traffic spike on Insula Code and working to restore full service soon.

The DeltaTwin service will undergo maintenance on Monday 20 October from 1:00 PM to 5:00 PM CEST.

We are enhancing your browsing experience.

The DeltaTwin service will undergo maintenance on Wednesday, October 9th, from 07:00 AM to 05:00 PM UTC, to complete a migration to a new hosting environment.

The Climate DT “future climate storyline” simulation is currently unavailable while an identified issue with the data is being resolved.

We will be upgrading our production infrastructure starting 15 July 2025, with work expected to last up to four days. Brief service interruptions (typically under five minutes) may occur during this period.

Please be advised that there will be a scheduled power maintenance at the LUMI datacentre and a Data Bridge maintenance session affecting all Data Bridge and DTE (Digital Twin Engine) services on the LUMI data bridge. The maintenance window is planned from Thursday 12 June at 20:00 CEST until Monday 16 June at 16:00 CEST.

We would like to inform you that the planned maintenance will take place on Monday 26 May 2025, from 16:00 to 17:00 CEST.   During this time, the web portal will be temporarily unavailable as we implement an upgrade to improve your experience.   We apologise for any inconvenience and appreciate your patience and understanding.

The new IAM (Identity and Access Management) release introduces a key enhancement: the Tenancy feature.

We would like to inform you that a scheduled maintenance will take place on Thursday 17 April 2025, from 15:00 to 16:00 CEST.   During this time, the web portal will be temporarily unavailable as we implement an upgrade to improve your experience.   Please note that, with this new release, users will be able to vote on the

We would like to inform you that the EDEN service will undergo scheduled maintenance on Monday 7 April 2025, starting at 11:00 AM CEST. During this time, you may experience temporary downtime. Our team will work diligently to complete the maintenance as quickly as possible. We apologise for any inconvenience this may cause and appreciate

Please be advised that a scheduled maintenance will take place on Thursday 13 February 2025 from 10:00 to 12:00 CET, affecting the FDB service on the LUMI databridge. This maintenance is necessary to prepare for Climate DT Phase 2 outputs and support feature extraction capabilities in Polytope. Impact: We apologise for any inconvenience this may cause and appreciate

11 February 2025

12 February 2025

6 February 2025

19 December 2024