Filter posts by category

Technical

SOLVED – Service notice: Ongoing issue affecting DeltaTwin service

We have identified an issue affecting the DeltaTwin GUI. As a result, users may experience problems when logging into the service. Our team is actively investigating the root cause of the issue. We will provide further updates as soon as more information becomes available and once the issue has been resolved. We apologize for the […]

SOLVED – Service notice: Ongoing issue affecting DeltaTwin service Read More »

SOLVED – Service notice: Ongoing Infrastructure Issue Affecting Earth Data Hub Database Instances

We are currently experiencing an infrastructure issue with our cloud provider which is affecting the Earth Data Hub database instances. As a result, users may encounter problems with: Authentication on the portal Accessing and browsing the catalogue Accessing all data Our team is actively investigating the root cause. We will provide further updates as soon as

SOLVED – Service notice: Ongoing Infrastructure Issue Affecting Earth Data Hub Database Instances Read More »

SOLVED – Service Notice: Temporary issue affecting Destination Earth Data Lake services

Please be advised that there is an ongoing outage impacting DestinE Data Lake services provided by the Leonardo DataBridge infrastructure. Due to an unforeseen event involving damage to optical cabling infrastructure in the Bologna region, in the vicinity of the Leonardo HPC, access to all services residing on the Leonardo DataBridge is currently affected. The

SOLVED – Service Notice: Temporary issue affecting Destination Earth Data Lake services Read More »

SOLVED – Service Notice: Temporary issue with DIVA

Due to a technical issue, the DIVA demonstrator is currently unavailable. We have identified an issue affecting the DIVA demonstrator, and our technical teams are actively working to resolve it as quickly as possible. We will provide an update as soon as more information becomes available. We apologise for the disruption and thank you for your

SOLVED – Service Notice: Temporary issue with DIVA Read More »