Technical

We are enhancing your browsing experience.

The landing page will be temporarily unavailable until 15 December 12:00 CET.

We are currently experiencing an issue affecting Insula’s ability to search satellite data through the Eden provider. Our team is actively investigating the root cause, and we will provide updates as soon as we have more information and a resolution is available. We apologize for the inconvenience and appreciate your patience and understanding.

On 28 November 2025, between 15:00-15:30 CET, a planned maintenance will interrupt Polytope data access and archiving services on affected Databridges.

Due to a technical issue, some features of Highway service are temporarily unavailable. Restoration efforts are underway

Scheduled maintenance on 26 November (09:00–18:00 CET) may cause temporary service interruptions.

On 20 November 2025 between 14:00-15:00 CET, a planned maintenance will interrupt Polytope data access and archiving services on affected Databridges.

SOLVED – Due to an ongoing infrastructure issue, Insula Processing Intellect’s ability to run and monitor processing services is temporarily impacted. Other functionalities continue to operate normally while we work to resolve the issue. UPDATE: The issue was successfully resolved on November 06, 2025 at 17:00 CET. Normal service operations have been restored.

Platform availability was temporarily impacted on 5 November due to an issue in the cloud infrastructure.

SOLVED – Temporary technical issues affecting the DestinE Platform.

SOLVED – Due to a technical issue, the DEA service is temporarily unavailable. Restoration efforts are underway.

SOLVED – Thank you for your patience! We’re managing a traffic spike on Insula Code and working to restore full service soon.

The DeltaTwin service will undergo maintenance on Monday 20 October from 1:00 PM to 5:00 PM CEST.

We are enhancing your browsing experience.

The DeltaTwin service will undergo maintenance on Wednesday, October 9th, from 07:00 AM to 05:00 PM UTC, to complete a migration to a new hosting environment.

The Climate DT “future climate storyline” simulation is currently unavailable while an identified issue with the data is being resolved.

We will be upgrading our production infrastructure starting 15 July 2025, with work expected to last up to four days. Brief service interruptions (typically under five minutes) may occur during this period.

Please be advised that there will be a scheduled power maintenance at the LUMI datacentre and a Data Bridge maintenance session affecting all Data Bridge and DTE (Digital Twin Engine) services on the LUMI data bridge. The maintenance window is planned from Thursday 12 June at 20:00 CEST until Monday 16 June at 16:00 CEST.

We would like to inform you that the planned maintenance will take place on Monday 26 May 2025, from 16:00 to 17:00 CEST.   During this time, the web portal will be temporarily unavailable as we implement an upgrade to improve your experience.   We apologise for any inconvenience and appreciate your patience and understanding.

The new IAM (Identity and Access Management) release introduces a key enhancement: the Tenancy feature.